![]() E-Z Optical cannot be held responsible for manufacturer refused warranty requests.Any warranty request that does not meet the manufacturer requirements may be refused and shipped back to the original shipping address. ![]() The most common manufacturer warranties vary from 30 days to a year and cover manufacturer defects only, not damage induced by the wearer or conditions such as breakage, heat, moisture, natural disasters & wild animals!.The duration and conditions of the fame warranty will vary depending upon the manufacturer.Frame exchange requests must be made within 30 days from the date of delivery.All original packaging, frame bags or cases, and certificates must be returned in resalable condition in order to return back to the manufacturer.Free shipping does not apply to international orders. The shipping of your exchanged frame is also free shipping back to you.We offer an exchange on the return of any ophthalmic or sun frame for equal or lesser value.If you claim a defective product and want it replaced with a different product the transaction will be considered an exchange and our exchange policy will apply.We will replace the defective product with the same exact product.In the event that you receive a defective product, please contact us within 30 days from date of delivery.
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